EL HIDAYAH CO. mission is to build long-term mutual business with reliable importers.
We are not looking for one time buyers.
We guarantee our products to be free from structural defects. (e.g. Splitting, cracking, shipping, bubbling or peeling under humidity exposure)
If structural defects were found (which never happened) EL HIDAYAH CO. is obliged to compensate its customer either through full or partial money refund for the structural defected unit. (Defected item if shipped back to us, shipping charges - ocean or air freight - either on the customer's or our account may exceed the item price)
EL HIDAYAH CO. is obliged to offer another unit with a very discounted price or totally free on the customer's next order - depending on the defected item type.